Thank you for your feedback, we are very sorry to hear that you weren't entirely happy with your look. We always try our best to exceed our clients expectations but unfortunately we can't always guarantee desired look on a first visit and sometimes it could take a couple of appointments to achieve desired look. This depends on various factors - amount of natural lashes, eye shape and lash length. The same set can look different on different clients therefore we save information about styling and length to ensure that on the next appointment we can amend details to reach desired look. We hope this is helpful and would be happy to invite you for a fix appointment to ensure you get the look that you desire. Kind Regards, London Lash Team.