London Lash Studio

Customer reviews

4.93 / 5.00
average rating
825 ratings
97.8% positive
reviews
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2.0
31/01/2023

I called 24 hrs to reschedule my appointment as my lashes didnt need refilling for at least two weeks but was told that if I cancel I would lose my deposit. As a result I had my lashes redone unecessarily. I wasted two hrs and 70 pounds on this. I...

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service: 3.4 Infills - 1h 45 min (3 to 4 weeks, £70) - deposit
London Lash Studio
Hello Maria, We are very sorry to hear you feel this way. We don't have an intention to force our clients to come and get their lashes done when there is no need. However, we are happy that your lashes lasted great after 3 weeks when usual infills are due. To get the most of the infill appointment we recommend our clients to book no longer than 3 weeks, although if you believe that you don't require an appointment yet, you can always postpone it by giving us 48h notice as per our cancellation/rescheduling policy. If you couldn't get in touch with us in time, there is always an option to reduce your appointment time. Alternatively, we can try to find replacement for your appointment to avoid cancellation fee, but this unfortunately can not be guaranteed. Due to the nature of the business, 48h cancellation policy is in place to make sure we can run our schedule efficiently. We are hoping for your understanding and look forward seeing you at your next appointment.
5.0
30/01/2023

First experience was amazing - was informed of the process and the options available. Very friendly and professional artists. Aftercare explained thoroughly. I was very impressed with the results particularly as it was my first time having my lash...

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service: 1.1 £75 ANY FULL SET - OFFER!!! - HYBRID LASHES
5.0
24/01/2023

I love this salon; the warm welcome and the warm blanket, falling asleep whilst Yana works with the lightest touch to give me beautiful lashes x

service: 1.1 Taster Set £70 (Half Set) - Lash Artist (£60) - full payment
5.0
23/01/2023

My lashes are AMAZING! Will definitely be going back.

service: 1.1 £75 ANY FULL SET - OFFER!!! - HYBRID LASHES
5.0
21/01/2023

Santana always does a fantastic job of my lashes! I wouldn’t have them done anywhere else now thank you ☺️

service: 3.4 Infills - 1h 30 min (2 to 3weeks, £65) - deposit
5.0
18/01/2023

Santana always knows what I need doing, and does a perfect job every time!

service: 3.4 Infills - 1h 45 min (3 to 4 weeks, £70) - deposit
5.0
17/01/2023

Yana was excellent.. it was my second visit and love my lashes .
My lashes look fuller and i have been getting a lot of comments on them.
Thank you again Yana
See you again soon

service: 3.5 Infills - Lash Artist - 1h 30 min (2 to 3 weeks, £55) - deposit
5.0
16/01/2023

So relaxing, professional and friendly

service: 1.4 Natural look £90 ( Classic lashes, 2D volume or Light KimK ) - Lash Artist (£75) - deposit
5.0
06/01/2023

excellent attention and professionalism. keep the good job!

service: 1.1 £75 ANY FULL SET - OFFER!!! - HYBRID LASHES
5.0
05/01/2023

Always happy with my lashes, always a friendly reception and
Santana always does an amazing job!!
Wouldn’t go anywhere else!

service: 3.4 Infills - 1h 45 min (3 to 4 weeks, £70) - deposit