Customer reviews

4.93 / 5.00
average rating
846 ratings
97.9% positive
reviews
5.0
26/03/2023

My lashes are so beautiful. And the customer service are awesome. Will be back again.

5.0
24/03/2023

Loved how my brows look after this treatment. Thank you, Santana!

5.0
23/03/2023

My lashes look AMAZING thank you Yana
relaxing atmosphere i even had a nap
had lots of compliments about them too
London Lash you are simply the BEST

5.0
13/03/2023

I had great experience and received the best service. The eyelash artist was so professional and quality was high. I got addicted to them now.

5.0
10/03/2023

Yana is always great. last time was amazing better than always.thanks

5.0
05/03/2023

Amazing lashes and last long

5.0
10/02/2023

Really nice girl listen to what I wanted and done a great job

2.0
31/01/2023

I called 24 hrs to reschedule my appointment as my lashes didnt need refilling for at least two weeks but was told that if I cancel I would lose my deposit. As a result I had my lashes redone unecessarily. I wasted two hrs and 70 pounds on this. I...

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London Lash Studio
Hello Maria, We are very sorry to hear you feel this way. We don't have an intention to force our clients to come and get their lashes done when there is no need. However, we are happy that your lashes lasted great after 3 weeks when usual infills are due. To get the most of the infill appointment we recommend our clients to book no longer than 3 weeks, although if you believe that you don't require an appointment yet, you can always postpone it by giving us 48h notice as per our cancellation/rescheduling policy. If you couldn't get in touch with us in time, there is always an option to reduce your appointment time. Alternatively, we can try to find replacement for your appointment to avoid cancellation fee, but this unfortunately can not be guaranteed. Due to the nature of the business, 48h cancellation policy is in place to make sure we can run our schedule efficiently. We are hoping for your understanding and look forward seeing you at your next appointment.
5.0
30/01/2023

First experience was amazing - was informed of the process and the options available. Very friendly and professional artists. Aftercare explained thoroughly. I was very impressed with the results particularly as it was my first time having my lash...

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5.0
24/01/2023

I love this salon; the warm welcome and the warm blanket, falling asleep whilst Yana works with the lightest touch to give me beautiful lashes x